Our return policy is handled on a case by case basis. We take the utmost care and caution to only provide top quality products, so almost all quality issues are resolved prior to delivery. In the rare event you are not satisfied with the quality or the freshness of our products please let us know within 48 hours of the delivery. After 48 hours it is very difficult for us to determine if the quality of the product was compromised prior to the delivery or if the quality was compromised after the delivery due to neglect or improper care. Rest assured, we will do everything we can to resolve any quality issues to your satisfaction. The resolution may include a replacement and/or refund depending on the circumstances.

Please note that latex balloons typically last only 12-24 hours. This is normal as latex is a porous material and can not hold helium for any more than 12-24 hours. Depending on local conditions, such as temperature and humidity, some latex balloons will only last 8-12 hours. This is also normal behavior for latex balloons. We will not be able to consider any type of replacement or refund for latex balloons unless they last for under 8 hours.

Please fill out our Contact Form if you would like to report a quality issue.